Refund & Credit Policy
Simple rule: you never lose a credit to a technical failure. Last updated: October 21, 2026.
1 credit = 1 successful generation
A credit is consumed only when a generation completes successfully. Starting a job that errors out never spends your credit.
Failed generations are automatically refunded
If the AI service fails, times out, or returns a broken image, the credit for that run is returned to your balance automatically — no support ticket needed.
Purchased credits do not expire
Paid credit packs stay in your account while the service is operational. Free evaluation credits may be refreshed or expire at our discretion.
1. Failed & unsatisfactory generations
Technical failures (errors, timeouts, corrupted output) are refunded automatically and instantly — the credit never leaves your balance.
Quality concerns: AI results vary with input photo quality (see our guide on preparing clothing photos for AI editing). If a completed generation is clearly unusable due to a defect, contact support within 7 days and we will review and return credits at our discretion.
2. Refunds for paid purchases
Unused purchased credits are refundable within 14 days of purchase. Once credits have been consumed by successful generations, those amounts are non-refundable.
Refunds are issued to the original payment method. Processing time depends on your payment provider, typically 5–10 business days.
3. Duplicate or accidental charges
Charged twice by mistake? Email us and we will reverse the duplicate charge immediately — no forms, no arguing.
4. Account closure
Closing your account forfeits remaining credits. If you have a balance you would rather refund, request the refund before closing the account (subject to the 14-day rule above).
5. How to request a refund
Email support@stylegpt.app with your account email, the date of purchase, and a short description. We respond to refund requests within 2 business days.